eVentive will work with you to build a CRM strategy to provide your customers a consistent experience across all your customer touch points.  This road map will help you build customer-centered CRM Ecosystem™ by focusing on people, process and technology - not another software "solution".  Here is how it works...

CRM Vision and Strategy:
Set a high level vision and direction of CRM goals.

Guiding Principals:
Build a framework for balancing objectives and CRM decision making.

Imperatives/Capabilities:
Define methods for achievement of objectives and realization of the CRM vision.

CRM Ecosystem™ is a state when all customer facing people, process and technologies functioning as a unit to provide consistent and informed customer experience anytime, anywhere with any device - in other words, in the customers terms.

Core Process/Metrics:
Provide measurement tools for Customer facing activities. Mapping Core Processes to support the CRM Capabilities in step 3.

Assess environment and select technology:
Map the current state and select pertinent tools to develop desired future state.

Risk Assessment:
Assess the potential pitfalls throughout the initiative life-cycle. Capabilities Implementation Plan:
Present a map to help achieve objectives and communicate the vision.Governance Model
Align all customer facing employees/channel partners.

Functional Areas:
Identify the functional areas required to support core processes

Requirements:
Define specific functionality required to support core processes